sumatra bet Privacy Policy
This page describes what we collect when you use sumatra bet and how we keep that data protected. We collect personal information—your name, email, phone number, identity document, and payment details—to verify your account, process deposits and withdrawals, and settle bets. We also collect technical data such as your IP address, browser type, and device information to detect fraud and improve our service.
We at sumatra bet use your data only for the purposes stated in this policy. We do not sell your data to third parties. We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and fraud-detection services only as needed to process your transactions and protect your account. We keep your data secure using encryption and access controls.
Your rights include the ability to access, correct, or delete your data. You can request a copy of your data or ask us to delete your account at any time. Contact our support team in Jakarta, Surabaya, Bandung, or Medan to exercise these rights.
What data we collect on sumatra bet
Account registration data
When you register on sumatra bet, we collect your full name, date of birth, email address, and phone number. We verify this information against official records to confirm your identity. We also collect your residential address and nationality to determine your jurisdiction and eligibility for our service.
Identity and verification documents
We require a valid identity document (KTP, passport, or driving licence) before you can deposit or withdraw on sumatra bet. We collect a photograph or scan of this document and verify it against official databases. We also collect your tax identification number if required by local law. We store these documents securely and delete them after a set retention period unless local law requires us to keep them longer.
Payment and transaction data
We collect your payment method details—your e-wallet account, bank account number, or QRIS identifier—to process deposits and withdrawals. We do not store your full bank account number or card details; we store only a token or reference provided by your payment processor. We record all transactions on sumatra bet, including the amount, date, time, and payment method. This data is used to settle bets, process withdrawals, and detect fraud.
We do not store sensitive payment details
We use payment processors to handle sensitive data like bank account numbers and card details. We store only tokens or references, never the full details. This protects your financial information from unauthorized access.
Betting and account activity data
We record all bets you place on sumatra bet, including the match, odds, stake, and outcome. We also record your account activity—logins, password changes, deposits, withdrawals, and bonus claims. This data is used to settle bets, detect fraud, and comply with local regulations. We keep this data for at least five years.
Technical and device data
We collect your IP address, browser type, operating system, and device information when you access sumatra bet. We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and detect fraud. We also collect data about your interactions with our website—which pages you visit, how long you stay, and which features you use. This data helps us improve our service and detect suspicious activity.
How we use and share your data
Our use of your data on sumatra bet
We use your data to verify your identity, process deposits and withdrawals, settle bets, and comply with local law. We also use your data to detect and prevent fraud, improve our service, and communicate with you about your account. We may send you emails about account activity, promotional offers, or service updates. You can opt out of promotional emails at any time.
Third-party processors and data sharing
We share your data with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) to process your deposits and withdrawals. We also share your data with fraud-detection services and identity-verification providers to protect your account. We may share your data with local authorities if required by law. We do not sell your data to advertisers or marketing companies.
Our servers may sit outside your jurisdiction. By using sumatra bet, you consent to your data being transferred to and stored outside Indonesia if necessary. We apply the same security standards to all data, regardless of location.
We at sumatra bet treat your data as a trust. We protect it with encryption, access controls, and regular security audits. We do not sell it, and we share it only with trusted partners.
Your rights and data retention on sumatra bet
Your rights regarding your data
You have the right to access, correct, or delete your data on sumatra bet. You can request a copy of all data we hold about you in a portable format. You can also ask us to delete your account and all associated data, subject to legal retention requirements. To exercise these rights, contact our support team with your account details and a clear request.
We will respond to data-access requests within 30 days. If we cannot fulfill your request (for example, if we are required by law to keep your data), we will explain the reason. You also have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your data.
How long we keep your data
We keep your account data (name, email, phone, address) for as long as your account is active. After you close your account, we keep this data for five years to comply with local regulations and resolve disputes. We keep transaction data (deposits, withdrawals, bets) for at least five years. We keep identity documents for one year after account closure unless local law requires a longer retention period.
We delete cookies and technical data after 12 months of inactivity. If you request deletion of your account, we will delete your data within 30 days, except where local law requires us to keep it longer.
Cookies and tracking on sumatra bet
We use cookies to remember your login, store your preferences, and detect fraud. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for up to 12 months). You can disable cookies in your browser settings, but this may affect your ability to use sumatra bet. We also use analytics tools to track how users interact with our website. This data is anonymized and used only to improve our service.
Contact and data-protection inquiries
If you have questions about our privacy policy or want to exercise your data rights, contact our support team. We maintain offices in Jakarta, Surabaya, Bandung, and Medan. You can also email us with your request. We will respond within 30 days. If you believe we have violated your privacy rights, you can lodge a complaint with your local data-protection authority.